Jan has been with CRA for 12 years and leads CRA’s research practice. She conducts research addressing diverse issues such as employee, internal client, and customer satisfaction; organizational culture and effectiveness; communication effectiveness; and strategic alignment for a variety of organizations, including Merck, Con Edison, Cargill, Carlson Companies, Independence Blue Cross, and Kaiser Permanente. She is co-author of the Customer Satisfaction Measurement Handbook and has earned a Six Sigma Black Belt.
Ms. Lee graduated Magna Cum Laude from the University of Missouri with degrees in Economics and Mathematics. She received her Master’s in Business Administration from the Owen Graduate School of Management at Vanderbilt University. Before joining CRA, Inc., she served as a marketing specialist for IBM.
A native of Missouri, Ms. Lee enjoys hiking and reading.
Jan's latest CommLog posts
- Managing the survey process (3 years ago)